A technical team that looks after your platform every day
24/7 technical support via WhatsApp, phone and email, with maintenance, updates, incident handling, monitoring and continuous optimization.
Does your platform need attention now?
When the platform fails in the middle of an exam or at the start of a course, you need someone who responds right away. Our team handles incidents 24/7 and also does the preventive work so those incidents don’t happen.
We review performance, security, updates and backups on a regular basis, and report back on what we found and what we fixed.
This is for you if…
- You have no one to call when it fails
- Your platform is outdated
- You suffered a security incident
- Your technical team is overloaded
- You want a partner for high-demand seasons
What the service covers
How support works
- 01 Initial diagnosis Platform status and risks.
- 02 Stabilization Urgent fixes.
- 03 Ongoing support Requests and incidents handled.
- 04 Improvement Regular reports and recommendations.
Technology and best practices
We apply these practices on every project so your platform stays stable, secure and easy to maintain over time.
- 24/7 support across several channels
- Every incident logged
- Security updates
- Availability and performance monitoring
- Regular recommendations
What people usually ask us
If your question is not here, message us on WhatsApp and we will reply within minutes.
Ask on WhatsAppHow do we request support?
Via WhatsApp, phone or email, 24 hours a day, 7 days a week.
Do you support platforms you did not build?
Yes. We start with a platform diagnosis.
Do you have fixed support prices?
It is quoted according to the size and condition of each platform.
What does preventive maintenance include?
Security updates, performance reviews, scheduled task cleanup, backup verification and error log reviews.
Do you also help teachers with usage questions?
Yes, depending on your plan. We can support administrators as well as teachers with functional questions.
How are requests tracked?
Every request is logged with its date, owner and resolution, so you have a full support history.
Do you work with organizations outside Peru?
Yes. We handle projects across Latin America and other countries remotely, with online meetings and support via WhatsApp, phone and email.
How does the quoting process work?
Tell us what you need via WhatsApp or the contact form, we’ll schedule a short meeting and send you a proposal with scope, timeline and cost.
Do you sign non-disclosure agreements?
Yes. We can sign an NDA before reviewing any sensitive information from your organization.
Do you work with public-sector organizations?
Yes. We have worked with organizations such as OTASS, the Autoridad Portuaria Nacional and Programa Juntos, and we understand their procurement processes.
What payment methods do you accept?
Bank transfer and PayPal. Payment terms are detailed in each proposal.
Does your platform need attention now?
We reply on WhatsApp or schedule a call.
